Save Time, Check-In Online!
For time-saving and convenience, we’ve implemented a mobile check-in service. Check in on your phone or computer from home or on arrival to the office.
Check In
Mobile Check-In FAQ’s
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.
- Priority 1: May survive if life-saving measures are applied.
*Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke. - Priority 2: Likely to survive if care is given within hours.
*Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections. - Priority 3: Non-life-threatening conditions.
*Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
Is it possible to register more than one pet?
If you are checking in more than one pet, each pet will need to be signed in individually.